Postage of your marine corals
Purchase upto 8 coral frags for one delivery cost!
Our dispatch days for our corals and livestock are Mondays, Tuesdays, Wednesdays and Thursdays using Royal Mail Next day guaranteed before 1pm service. This is to ensure that you receive your items in the shortest timescale possible. We are able to dispatch on a Friday for Saturday delivery but this will incur an extra cost inline with Royal mail prices.
Once you have purchased your items, we will liaise with you to arrange a suitable day for your corals to be dispatched. If you are unsure to whether or not the Royal mail use this service in your postcode area, please message us first so we can double check.
Packing your marine corals
We use only the best graded packaging materials to ensure the safe journey of your live stock. Each coral will be carefully checked before dispatch, placed in a plastic sample container secured in a polystyrene ring to prevent any movement in transit. The sample containers are placed in thermal polystyrene boxes and slotted into place again to prevent any unnecessary movement. Heatpacks wrapped in newspaper are used to help maintain the correct temperature of the corals. In extreme hot weather these wont be necessary. We will check the weather before dispatching.
DOA policy (Dead on arrival)
Our DOA policy is within two hours of you signing for your package. We will require photos which can be emailed to our Hidden Gem Aquatics email or sent via mobile to the number stated above. We will work together with you to resolve the issue and refund or replace when appropriate.
Please note postage will not be refunded.
Our DOA policy is null and void if Royal mail attempted to deliver your parcel and no one was in to sign for the package.
Please note once the coral is took out of its packaging & placed into your tank, under your conditions, we assume no responsibility for any losses.
If you are a customer outside of the UK, please contact us before placing any orders so we can give an accurate shipping cost to your location. Please note, there is NO Dead On Arrival Policy for any orders outside of the UK. You order at your own risk. We will do our up most to package and regulate the temperature of your order to the best of our abilities none the less. We also can’t be held responsible for any delays during transit.
Customer service is key to our business, we aim to meet your expectations and more and look forward to building and maintaining relationships with old and new customers.
Any questions please don’t hesitate to ask